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Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (Hardcover)

by Michael L. George (Author) "Service operations now comprise more than 80% of the GDP in the United States and are rapidly growing around the world ..." (more)

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Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (Hardcover)

New 15% VAT Rate Applied